• An Existing Prepaid customer can migrate to Suvidha Plans (monthly Billing) at the time of renewal by paying a refundable Usage Deposit of Rs500/-. Other charges are applicable only if the customer is migrating from a Shared modem Plan in which case he need to pay Modem Charges & Plan Change Cost.
• Monthly Billing on 1st of each Month. Monthly subscription will be billed in advance every month for next month.
• Payment Due date 10 days from bill date.
• The account may get suspended any time after the due date.
• A customer lying in a suspended state for 90 days will be automatically de-activated and dues adjusted against his deposit. The balance money if any, will be recoverable. If the usage deposit adequately covers the dues, the balance will be refundable.
• Service Credit, if any, shall be implemented and reflected in the subsequent bill. All customers are required to pay the full amount in each invoice.
• Plan change will be implemented only on completion of billing cycle. However customer desiring to change their plans must log the request at the call center in advance.

Prepaid Plans:

• First month advance will be payable at the time of registration along with Installation charges & Modem charges, if any.
• The account will get suspended immediately on expiry of the pack.
• Plan change will be implemented only on completion of billing cycle. However customer desiring to change their plans must log the request at the call center in advance.
  
  
  *Local Sales Tax extra as applicable.
  
  
  TRAI has defined Broadband as "an always-on data connection with minimum speeds of 256Kbps".